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2020 Event News

MessageCloud launches Customer Care Metrics

By 15 February 2022No Comments

With MessageCloud’s expansion into new countries and DCB becoming more popular, the requirement for robust customer support and metrics has never been more important to maximise campaign efficiency.

Customer Care Metrics software from MessageCloud provides service providers worldwide with access to a range of support data.

Now, like never before service providers can get a better understanding of all aspects of customer support, enabling campaign longevity and insight into their overall services.

This service is available for MessageCloud clients using the established Pay product that powers #DCB and #premiumSMS payments globally.

Metrics include:

  • Tickets created
  • Tickets resolved
  • Created and resolved today, this week, this month
  • Compare tickets created by current and previous period
  • Tickets created by region
  • Average response and resolution times
  • Multi-channel customer analytics
  • Tickets by individual service/campaign (for multi-logins)

Clients can view unparalleled advanced metrics for a range of time periods, campaigns and regions.

To discuss a demo and how this can benefit your services reach out to MessageCloud.

Arrange to meet at 8.1LIVE Barcelona