With MessageCloud’s expansion into new countries and DCB becoming more popular, the requirement for robust customer support and metrics has never been more important to maximise campaign efficiency.
Customer Care Metrics software from MessageCloud provides service providers worldwide with access to a range of support data.
Now, like never before service providers can get a better understanding of all aspects of customer support, enabling campaign longevity and insight into their overall services.
- Tickets created
- Tickets resolved
- Created and resolved today, this week, this month
- Compare tickets created by current and previous period
- Tickets created by region
- Average response and resolution times
- Multi-channel customer analytics
- Tickets by individual service/campaign (for multi-logins)
Clients can view unparalleled advanced metrics for a range of time periods, campaigns and regions.
To discuss a demo and how this can benefit your services reach out to MessageCloud.