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What is happening in the business industry after 12+ months of lockdowns, click-away shopping, and plenty of new digital tools appeared?

Ten business messaging professionals describe their perspectives about SMS, RCS, WhatsApp, and Viber, share their opinions about other OTT messaging services such as Telegram, Kakao Talk, ZALO, Signal, and indicates the future of messaging.


About the Whitepaper

1 Topic
5 Questions
10 Messaging Professional
50 Fast and to the Point Answers concerning the business messaging industry
57 – easy to read – Pages

Ten business messaging professionals answers to five questions concerning the business messaging future.

Q1 What is your opinion concerning the SMS future?
Q2 What is your opinion concerning WHATSAPP?
Q3 What is your opinion concerning RCS?
Q4 Telegram, Zalo, Signal, Kakao Talk, how do you think they will contribute to business messaging?
Q5 What is your opinion concerning future Business Messaging in General?


  1. Ankit Argawal – Tel Q Global
  2. Akis Chatzimeletiou – Bank of Telecom
  3. Annie Varanyan – WIC
  4. Cristina Rotaru – Yuboto
  5. Dragana Nikolic – NTH
  6. Fabrizio Salanitri – HORISEN
  7. James Williams – MEF
  8. Muktesh Narula – Pinnacle Teleservices
  9. Rafal Nowak – Infobip
  10. Steve Heap – Hot Telecom