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2020 Event News

Studio8.1 Episode 2: The Rise of Digital Commerce


Jarvis Todd interrupts Paul Skeldon’s holiday packing to chat through the rise of digital commerce in Europe, how that is fuelling the growth of conversational commerce – even via SMS – and what Zoom’s move into contact centres as a service could mean for, well, digital and conversational commerce in the year ahead. Now where’s that bucket and spade?

Stories covered in the VODCAST:

Digital commerce users in Europe to pass 500m in 2021; penetration rate almost at 60%
Conversational commerce – is text all you need?
Zoom getting in on the conversational commerce act?