Jarvis Todd interrupts Paul Skeldon’s holiday packing to chat through the rise of digital commerce in Europe, how that is fuelling the growth of conversational commerce – even via SMS – and what Zoom’s move into contact centres as a service could mean for, well, digital and conversational commerce in the year ahead. Now where’s that bucket and spade?
Stories covered in the VODCAST:
Digital commerce users in Europe to pass 500m in 2021; penetration rate almost at 60%
Conversational commerce – is text all you need?
Zoom getting in on the conversational commerce act?