75 percent of telecommunications (telco) operators are increasing their digital transformation investments following the unprecedented connectivity demand across the globe brought in by the Covid-19 pandemic. Around 65 percent of telcos have developed a roadmap for their own digital transformation but only one in four have established by what metrics they are to measure their own success. Operators still rely predominantly on physical channels to sell their products and services but know of the value that digital sales can create for them. That’s according to a new report from the Technology Innovation Council (TIC), commissioned by mobile technology specialists, Upstream.
