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Jarvis Todd is joined by a relaxed and holidaying Paul Skeldon to look at how as lockdown ends, consumers are more digital in what they do than ever before and uncover the stunning fact that, by 2024, half the world’s population will be gamers – with obvious consequences for the billing side of telemedia.
It also throws up a raft of customer service issues, not least bill shock and messaging, which our intrepid duo discuss in depth.
We’d love to hear your thoughts.
Links to content covered in this Vodcast:
UK consumers appetite for digital services set to swell after lockdown
Half the world’s population will be gamers by 2024 – so how will telemedia monetise it?
CSPs accelerate digital investment in customer service – and that means rethinking billing